(In terms of the Promotion of Access to Information Act 2 of 2000)

Date of Last Revision: 14 March 2024

Welcome to the Promotion of Access to Information Act (PAIA) manual for Simboti.Digital. This document outlines our commitment to transparency and the procedures for accessing information held by our company in accordance with the requirements of PAIA. Simboti.Digital is dedicated to upholding the principles of openness, accountability, and accessibility in providing information to the public.

This Manual is published in terms of Section 14 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) (“the Act”). The Act gives effect to the provisions of Section 32 of the Constitution and provides for the right of access to information held by another person or entity, where such information is required by someone to exercise or protect his/her rights.

1. Contact Details

Business Name: TNG Solutions

Registered Office: 19 Richards Drive Gallagher Convention Centre, Midrand, Johannesburg 1685

Contact number: +27 11 053 7975

Information Officer: Alvin Matewa

Email address: info@tngsolutions.co.za

2. Description of TNG Solutions:

TNG Solutions is a digital transformation company based in Johannesburg that offers a range of services to help businesses leverage the power of technology. Whether you need software development (SAAS), web development and maintenance, application development, Microsoft solutions, or end-user computing, TNG Solutions has the expertise and experience to deliver high-quality solutions that meet your needs and budget. We help established businesses and start-up clients deliver their desired business outcomes.

3. Records Held by TNG Solutions

TNG Solutions maintains various records necessary for the operation of our business. These records may include, but are not limited to:

3.1.Human Resources:
• Employment Contracts
• Personnel records and correspondence
• Training records

3.2. Legal:
• Agreements with Clients
• Partnership agreements
• Lease agreements

3.3.Company Secretarial:
• Tradename registrations
• Trademark registrations
• Company registration documents
• Minutes of Director’s meetings
• Register of Directors

3.4. Financial:
• Accounting records
• Annual reports
• Interim reports
• Auditor details and reports
• Insurance records

3.5.Client:
• Client database
• Documentation prepared for Clients.
• Invoices, receipts, credit and debit notes

3.6.Marketing:
• Published Marketing material

3.7.Miscellaneous:
• Information technology records
• Trade secrets
• Domain name registrations
• Website information
• Asset registers

4. Access to Information Procedures

Members of the public may request access to records held by TNG Solutions by submitting a formal request in writing. Requests should include the following information:

• Full name and contact details of the requester
• Sufficient description of the record requested
• Preferred method of access (e.g., inspection, copies)
• Postal address or fax number of the requestor

Requests for access to information held by TNG Solutions will be dealt with within 30 days from the date of receipt, unless the requester has provided special grounds that satisfy the Information Officer that the request should be expedited. The period of 30 days may be extended by an additional 30 days if the request is for a large quantity of information or if the information requires a search at another office of the Company and cannot be reasonably obtained within 30 days. The Information Officer will notify the requester in writing should an extension be necessary.

The requester will be informed in writing whether access to the records has been granted or denied. If the requester requires a reason for the decision, the request must be expressed in writing, and the requester must further state what particulars of the reasoning they require. If a requester has requested records on behalf of another individual, the requester must submit proof of the capacity in which they submit the request to the satisfaction of the Information Officer. Should the requester encounter any difficulty with the process outlined herein, they should contact the Information Officer for assistance.

5. Grounds for Refusal

The following are grounds upon which the Company may, subject to the exceptions in Chapter 4 of PAIA, refuse a request for access in accordance with Chapter 4 of PAIA:

• Mandatory protection of the privacy of a third party who is a natural person, including a deceased person, where such disclosure of Personal Information would be unreasonable.
• Mandatory protection of the commercial information of a third party, if the Records contain:

1. 1. 1. 1. Trade secrets of that third party.
         2. Financial, commercial, scientific, or technical information of the third party, the disclosure of which could likely cause harm to the financial or commercial interests of that third party.
         3. Information disclosed in confidence by a third party to The Company, the disclosure of which could put that third party at a disadvantage in contractual or other negotiations or prejudice the third party in commercial competition.

• Mandatory protection of confidential information of third parties if it is protected in terms of any agreement.
• Mandatory protection of the safety of individuals and the protection of property.
• Mandatory protection of Records would be regarded as privileged in legal proceedings.
• Protection of the commercial information of the Company, which may include:

1. 1. 1. 1. Trade secrets.
         2. Financial/commercial, scientific, or technical information, the disclosure of which could likely cause harm to the financial or commercial interests of the Company.
         3. Information which, if disclosed, could put the Company at a disadvantage in
            contractual or other negotiations or prejudice the Company in commercial competition.
         4. Computer programs that are owned by the Company, and which are protected by copyright and intellectual property law.

• Requests for Records that are clearly vain or troublesome, or which involve an
  unreasonable diversion of resources.

6. Remedies Should a Request be Refused

The Company does not have an internal appeal procedure considering a denial of a request, decisions made by the Information Officer are final. The requestor may, in accordance with sections 56(3)(c) and 78 of PAIA, apply to a court for relief within 180 days of notification of the decision for appropriate relief.

Fees:

Request fee (payable on every request): R

Transcription of visual images per A4 page: R

Copy of visual images: R

Transcription of an audio record per A4 page: R

To search for and prepare the record for disclosure for each hour or part of an hour, excluding the first hour, reasonably required for search and preparation: R

Postage, email, or any other electronic transfer: R

7. VOLUNTARY DISCLOSURE

Certain information is readily available to the public and does not require an access application. This information includes any information contained in publicly accessible websites operated by

TNG Solutions, such information may include, but is not limited to:
• The mission and objectives of TNG Solutions.
• The regulations, and policies of TNG Solutions.
• Services offered by TNG Solutions.

8. PROTECTION OF PERSONAL INFORMATION

TNG Solutions processes personal information in line with its Privacy Notice. Please refer to the Privacy Policy to see how TNG processes your personal information

Don’t hesitate to contact us

Call Us+11 053 7975

Write to usinfo@tngsolutions.co.za

Office hours Mon-Fri 8:00 – 17:00